| When is the best time to sign up for a program for my school? |
Now! Space is limited each semester and we recommend reserving your spot on our production schedule now. You can sign up online by clicking here or by calling us at (800) 895-8777.
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| Where can I get a price list? |
Contact us at (800) 895-8777 and we’ll be happy to email you a copy of your school’s letter with the pricing information or give you pricing over the phone.
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| Has Art to Remember raised their prices? |
No we have not raised the school prices in 5 years and will not be raising them for the 2010 – 2011 school year.
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| How much does shipping cost? |
Shipping for all materials and products sent from us to your school, including project paper, labels, display items, parent packets and orders are on us. Schools in Alaska, Hawaii and APOs will be billed half the shipping charges. Your school will pay for shipping of artwork and orders to us.
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| Can we cut our own paper? |
No, you must use the paper that we provide to ensure that it is the correct size to fit into all of our production machines.
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| Can I use art from home? |
Yes, if the art is the correct size 8” x 10.5” or you can have the artwork reproduced to be 8” x 10.5” at a copy shop. Then you can submit an order form for each piece of artwork. On the second order form write new art at the top. You can obtain an additional order form from your school’s coordinator. If submitting more then 1 piece of art see below.
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| Can kids do more than 1 piece of art? |
Yes! You will need additional paper and order form from your school’s coordinator. You will need an order form for each piece of artwork, on the second order form write new art at the top. You will want to number the order form #2 and the back of the artwork #2 so that we can be sure the pictures and orders are matched up properly.
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| What if the original artwork is lost and an order has been placed? |
If one was made, we can use the preview magnet to make any product. Please send the magnet with the order and write, “Use magnet as artwork and return” on your order form. If the preview magnet is missing or one was not created, the student has the opportunity to draw a new picture.
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| What do I do if I lost my child’s order form? |
Additional order forms are available from your school’s coordinator.
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| Can siblings or staff order? |
Absolutely! You can request additional paper and an order packet from your school’s coordinator and submit the artwork and an additional order packet with the school’s order. Make sure to use one order form per piece of artwork.
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| Can I place an additional or late order? |
Your school will submit 1 late order approximately 2 weeks after the initial orders are due. If that time has passed, you can submit an individual order thru Art to Remember directly. Note, prices may vary from school prices, minimum order and shipping & handling apply.
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| How do I place an individual order? |
Click Here to download our individual order form. Fill out the form, including payment and shipping information and send it into us with your child’s artwork. There is a minimum of $25 per individual order plus a $10 shipping charge. Visa, MasterCard, and Discover are the only payment methods accepted. Note individual order prices may vary from school prices.
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| What should I do if I will not be able to ship our school’s orders on the scheduled date? |
Contact your Program Coordinator as soon as possible. We will do everything we can to process your school’s order and get it to you promptly, however, we cannot guarantee holiday delivery if you do not stay on schedule. If you are waiting on a few parent orders, we ask that you ship what you have to us on your scheduled ship date and collect additional or late orders and send them all at once as your school’s late order.
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| A product has arrived broken or is defective, what should I do? |
We try to securely pack all of our products, but if it is broken in transit from Art to Remember to the school we will happily replace it. Parents: please contact your School Coordinator and they will contact us for a replacement. School Coordinator: please refer to the warranty instructions in your Coordinator’s Manual.
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| Can I get my invoice sent via email? |
Yes. If you have provided your email, we can email your invoice to you when your school’s order ships. If you prefer to receive your invoice via email please contact your Program Coordinator.
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| How do I reach your Customer Service Department? |
| You can reach us toll free at (800) 895-8777, Monday thru Friday 7:30 am to 5:00 pm Eastern Time. If you would like more information about our programs, contact us and we’ll get back to you right away. |
